Continuous Review System

Also called continuous or perpetual inventory review, continuous review system (CRS) is an inventory control system as per which current inventory position is deducted by the units sold out to determine actual inventory reorder point. In other words, CRS determines whether inventory’s above its reorder point. Periodic review system is another method to control inventory, […]

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Customer Service

Also known as after-sales service, customer service is a business function through which a seller deals with the complaints, grievances, requests, or product/service assistance requirements of a customer. Besides serving existing customers, the customer service team must also cater to potential customers. Greeting buyers into the store, hearing out their needs and complaints, responding to customer […]

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Up-Selling

Similar to cross-selling, up-selling is a sales and marketing technique wherein a seller persuades a customer to buy items more expensive than the currently perused item—all of this without straying out of the product family. For example, if a customer enters an offline store to buy a Galaxy Note 3, the sales personnel may recommend […]

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Cross-Selling

Cross-selling is a marketing/sales strategy wherein a customer is suggested items related to the product purchased or about to be purchased. For instance, when a customer buys a shaving cream online, he invariably sees related product suggestions on the screen, such as shaving razors or after-shave lotions. This is a kind of online cross-selling. Cross-selling is […]

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Cross-Docking

Cross-docking is a warehousing term referring to a business practice wherein the products are directly transported from inbound trucks to outbound trucks for delivery to customer or retail store. At times, for a seamless cross-dock, the items are transported to a docking station (a warehouse-like area that isn’t used for storage purpose) from one side; the […]

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