A control plan is a formal document identifying a process, stating its structure and components involved, noting the changes made and sustaining them. It’s a live document that describes each step essential for controlling a particular process. In other words, it serves as a blueprint so that it can be referred to anytime to ensure process adherence. Process alterations are also noted down so that they are duly followed.

For example, if a company implements a lean sigma project, there are chances the organization might shy away from it after some time and revert to its roots. A control plan records those details and serves as a guide, thereby helping a firm consistently stick to the changes, and prevents it from resorting to previous techniques. The plan is created post process creation and updated with process improvements or changes, when applicable.

Contents and Benefits

  • Process description, process beneficiaries, changes made, etc.
  • Performance check frequency details, people accountable for the checks, contingency plans, maintenance requirements, and actions (what and when) to be taken.
  • It also must comprise training measures (tools and human resources) to help existing team members and fresh hires get familiar with the process.

A good control plan will have solutions for every contingencies – bringing down the need to frequently tamper the process. This ensures smooth process execution and long-term sustainability. Control plans are part of every industry: manufacturing, IT, services, back office, etc.