A knowledge portal is essentially an organization’s attempt to keep its stakeholders aware of every business-relevant events and information that’s happening within and outside the firm. The data sources include data warehouses, business reports, databases, internal websites, file servers, etc. Simply put, a knowledge portal offers the framework and technology for supporting knowledge creation, acquisition, production, classification, analysis, organization, filtering, dissemination, transmission, retention and/or usage.
The portal’s prime objective isn’t just to offer a gamut of information, but also provide necessary tools and assistance with specific business processes. For instance, knowledge portals could present the following types of content.
- Projects: Lessons learned, project documents.
- Solutions: Procedural frameworks, methodologies, case studies, etc.
- Industries/Technology: Reports, news, suppliers, etc.
- Customers: Company data, projects, contacts, competitors, etc.
- Employees: Contact information, skills, experiences, education, know-how, etc.
- Competitors: Products, services, best practices, company data, etc.
Essentially, knowledge portals are developed for facilitating knowledge-sharing, increasing productivity, encouraging innovation and adding to a firm’s intellectual capital.
Knowledge portals vary across companies and industries. Therefore, the target groups, user interface or layout, work areas and functionalities supported may vary across the different portals. Moreover, different target groups or users will have dedicated content workspaces.